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Return Policy for Online Orders

www.PointZero.ca/www.Point-Zero.com offers a full refund* or exchange on all regular priced online purchases of products if they are returned in the condition in which they were sold, with the original tags, within 14 days.

If it was a Gift, Promotional Code or Sale item it cannot be be refunded or exchanged.

All promotion code is valid for one-time use only and must be redeemed at the time of purchase. 
It cannot be combined with any other offer and/or sale item.
The discount applies solely to regular price merchandise only, before applicable taxes. 
No adjustments on previous purchases will be made. The discount may not be redeemed for cash or cash equivalent at any time.  

Only regular priced items may be refunded/ exchanged.

If an item is returned for refund, and it was originally sent to you with free shipping, the Company may deduct the cost of standard shipping from the refunded amount, unless we were at fault.

An e-mail must be sent to [email protected] requesting authorization for return, detailing the reasons for the request and providing daytime and evening phone numbers in case the Company needs to reach you. The subject line of the e-mail should be “RA – Order number xxxxx (put actual order number here). The Company will then issue a Return Authorization Number (RAN) which must be written on the original invoice you received and this invoice must accompany the piece(s) returned. All Freight charges and duties from merchandise being returned are to be paid by the customer.

You can then return your purchases by mail or delivery service to:

PointZero.ca 
Att: Ecommerce Department
1650 Chabanel W. 
Montreal, QC 
H4N 3M8
Canada

The return authorization number must be clearly written on the outside of the package. 
Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.
 
Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of www.PointZero.ca/www.Point-Zero.com.


Only one return per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.

Until the Company receives the returned item(s), you are responsible for any loss. Where appropriate, your payment will be refunded to your account within thirty (30) days of receipt. If you return an item not accompanied by the required paperwork there may be a delay in processing your order and in refunding your money.

If you require any assistance or have any questions regarding a return, please e-mail [email protected] 

You are not able to return products purchased on the website to a Point Zero retail store for a refund or an exchange.

For hygienic purposes we do not accept returns or exchanges on all the swimwear, the underwear and the accessories.

Seasonal and Special Sales Events Return Policy

From time to time Point Zero will launch exclusive online sales where we offer our customers outstanding special pricing on our collection. 
In order to offer the best possible price during those sales we will not be accepting any returns, unless there is a manufacture defect. We will offer exchanges for the same item but for a different color or size (if stock is available). We may charge you for shipping for the return and re sending of the item, but that will be determined on case by case base. Also we will not offer any price matching for an products that were purchased prior to these online sales.

If you have any questions regarding our products or website, please do not hesitate to contact us at [email protected]pointzero.ca or call us at 1.855.292.0292, we are available Monday through Friday 9 a.m to 5 p.m (Eastern time).