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Returns & Replacements

PointZero.ca offers (a) a full refund* or exchange on all regular priced online purchases of products if they are returned in the condition in which they were sold, with original tags**, within 14 days and (b) an exchange on all sale priced or discounted online purchases of Products returned in the condition in which they were sold, with original tags**, within 14 days of purchase.

Gift Cards and promotional Groupon codes  are NOT eligible for a refund.

To see when our return policy is not aplicable, please visite our Special Return Policy page.

Credit notes would be for the lesser of 
a) the amount originally paid, or 
b) the current ticketed price of the item(s) in question. If an item is returned for refund, and it was originally sent to you with free shipping, the Company may deduct the cost of standard shipping from the refunded amount, unless we were at fault.

**If items that were returned do not have the original tags, the Company will deduct $10 from the amount being credited or refunded, to cover the costs of re-packaging, or add a $10 charge to an exchange.

An e-mail must be sent to customerservice@pointzero.ca requesting authorization for return, detailing the reasons for the request and providing daytime and evening phone numbers in case the Company needs to reach you. The subject line of the e-mail should be “RA – Order number xxxxx (put actual order number here). The Company will then issue a Return Authorization Number (RAN) which must be written on the original invoice you received and this invoice must accompany the piece(s) returned. All Freight charges and duties from merchandise being returned are to be paid by the customer.

You can then return your purchases by mail or delivery service to:

PointZero.ca ATT Ecommerce
1650 Chabanel W. 
Montreal, QC H4N 3M8
Canada

Only one return per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.

Until the Company receives the returned item(s), you are responsible for any loss. Where appropriate, your payment will be refunded to your account within thirty (30) days of receipt. If you return an item not accompanied by the required paperwork there may be a delay in processing your order and in refunding your money.

If you require any assistance or have any questions regarding a return, please e-mail customerservice@pointzero.ca You are not able to return products purchased on this website to a Point Zero retail store for a refund or an exchange.

 For hygenic purposes we do not accept returns or exchanges on all the swimwears, the underwear and the accessories.